Better Removalists Brisbane

DO NOT USE THIS COMPANY. Here is why.

Your company should be extremely disappointed on how they manage their business & clients;

• I had to chase the night before for an indicative timeframe for the move i.e. morning or night - people have MANY things to organise on the day of a move. I ended up contacting the sub-contractor directly as could not get a response from your company.

• Your removalists were then late (arrived at 8.45am when told between 7-8am)

• Misquoting a job which then doubled in time/expense (a 100% uplift in time is incredibly poor practice)

• Attempting to get additional money from me during the move (pot plant surcharge despite me advising at the time I had large pot plants - which was later proven by listening to the recording)

• Continual phone calls from your company once we were running over time which added undue additional stress on myself and the removalists (despite being told at the time money is not an issue)

• Your removalists broke my fridge because they didnt have a trolley (a removalist without a trolley?!)

• “Glitches” in receiving emails when I attempted to follow your prescribed channel to raise my grievance (“the emails didn't reflect in the system due to a glitch”) – a poor excuse for your mismanagement of your company & lack of responsibility

• Not responding within the promised timeframe (“We shall get back to you with an outcome within 24 Hours of this email”) – I didn’t hear back until later that evening, much past 2pm

• Offering an extremely poor resolution which demonstrates you take no responsibility for your behaviours or actions in this matter.

• After 11 days of email chains, you then decided to 'give up' RATHER than offering a mere 1hr refund ($150) for a 6hr misquoted job (+$1000) + additional fees - which clearly demonstrate your lack of social conscious & responsibility

Move size: 3 Bedroom Home Service cost: $1035